At V1hats.com, we want you to be completely satisfied with your purchase. If you’re not happy with your hat, we’re here to help.
Return Window: You may return an item within 30 days of your purchase date.
Condition of Returned Items: We accept returns for hats in any condition.
Proof of Purchase:
- For hats purchased directly from V1hats.com online, no receipt or proof of purchase is needed. We can typically locate your order in our system.
- For hats purchased through another outlet (e.g., a third-party retailer) or at a show, a receipt or proof of purchase is required.
Refund Method: Upon approval of your return, you will receive a full refund for the hat’s purchase price, issued by check. Please note that original shipping charges are non-refundable.
Shipping Costs for Returns: The customer is responsible for all shipping costs associated with returning an item to V1hats.com.
Exchanges: We are happy to offer exchanges. To initiate an exchange:
- Please contact us first through our website at V1hats.com.
- Explain your reason for the exchange and the details of the new hat you would like.
- Once confirmed, send in your original hat.
Non-Returnable Items: Please note that custom branded hats cannot be returned.
Process for Returns: To initiate a return:
- Send us an email through our website at V1hats.com.
- In your email, please tell us your reason for wanting to return the hat.
- This email will officially start your return process, and we will provide you with further instructions on how to send your hat back to us.
Important Legal Disclaimer: This policy may not cover all legal requirements.